1. Overview

This Privacy Policy explains how aDawliah collects, uses, protects, and manages Personally Identifiable Information (“PII”) provided through our website, blog, mobile application, and related services.

PII is information that may be used on its own or together with other information to identify, contact, or locate an individual.

Please read this Privacy Policy carefully to understand how we handle your personal information.

2. Information We Collect

You may browse our website anonymously.

However, when you create an account, place an order, complete a form, participate in a survey, or use certain website features, we may ask you to provide information such as:

Full name
Email address
Mailing or delivery address
Phone number
Account information
Order and transaction details
Other information required to provide our services

You can review or update your personal information by signing in to your account.

3. When We Collect Information

We may collect information when you:

Register or create an account
Place an order
Complete a survey
Submit a form
Contact customer support
Subscribe to marketing communications
Enter information through our website or application
Use certain features or services

4. How We Use Your Information

We may use the information we collect for the following purposes:

To personalize your experience
To provide relevant content and product recommendations
To process and manage your orders and transactions
To improve our website, products, and services
To respond to customer service enquiries
To administer contests, promotions, surveys, or other website features
To communicate order updates and service-related information
To send periodic emails about products, services, promotions, or offers
To protect our website and prevent fraudulent or unauthorized activity

5. How We Protect Your Information

We take reasonable technical and organizational measures to protect your personal information.

Our website is regularly reviewed for known security vulnerabilities. Personal information is stored within secured networks and is accessible only to authorized individuals who require access to perform their responsibilities and who are required to keep the information confidential.

Sensitive information supplied through our website is encrypted using Secure Socket Layer (“SSL”) technology.

We also implement security measures when users enter, submit, or access their information.

Payment transactions are processed through authorized third-party payment gateway providers. Payment information is not stored or processed directly on our servers.

6. Account Cancellation and Deletion

You may request the cancellation or deletion of your account and associated personal information by contacting us through either of the following:

Phone: 8001220003 Email: orders@adawliah.com

Some information may be retained where required for legal, regulatory, accounting, fraud-prevention, or legitimate business purposes.

7. Cookies

7.1 What Are Cookies?

Cookies are small files that a website or service provider stores on your device through your web browser, subject to your browser settings.

Cookies allow websites to recognize your browser and remember certain information.

7.2 How We Use Cookies

We may use cookies to:

Remember and process items in your shopping cart
Save your preferences for future visits
Understand how visitors interact with our website
Keep track of advertising-related activity
Compile aggregated information about website traffic and usage
Improve website functionality and user experience
Develop better services and tools

We may use trusted third-party service providers to collect or process this information on our behalf.

7.3 Managing Cookies

You can configure your browser to notify you whenever a cookie is being sent or to disable cookies completely.

Cookie settings vary between browsers. Please refer to your browser’s help or settings menu for instructions.

Disabling cookies may affect certain website features and may prevent some services from functioning correctly. However, you may still be able to place orders.

8. Disclosure of Personal Information

We do not sell, trade, or otherwise transfer your Personally Identifiable Information to third parties for their independent use.

We may share information with trusted third parties that assist us with:

Website hosting
Payment processing
Order fulfilment
Delivery and logistics
Customer service
Marketing communications
Analytics
Business operations

These service providers are required to protect the information and use it only for the services they provide to us.

We may also disclose information where necessary to:

Comply with applicable laws or legal processes
Enforce our website policies and agreements
Prevent fraud or unauthorized activity
Protect our rights, property, safety, users, or other individuals

9. Third-Party Links

Our website may occasionally contain links to third-party websites, products, or services.

These third-party websites operate under their own privacy policies and practices. We are not responsible for their content, security, or privacy practices.

We encourage users to review the privacy policies of any third-party websites they visit.

10. Do Not Track Signals

Where supported and applicable, we respect browser-based Do Not Track (“DNT”) signals.

When an active DNT browser mechanism is detected, we do not use it to conduct advertising-based tracking.

11. Third-Party Behavioural Tracking

We do not allow third parties to conduct unauthorized behavioural tracking through our website.

Certain service providers may process limited technical or analytical information where necessary to operate, secure, or improve our services.

12. Data Breach Notification

If a data breach occurs and affects your personal information, we will take appropriate steps to investigate, contain, and address the incident.

Where required, affected users will be notified by email or through an on-site notification within seven business days.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, business practices, or legal obligations.

Any updated version will be published on this page with the revised effective date.

14. Contact Us

For questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact us:

Email: inquiries@adawliah.com Phone: 8001220003