Question 1

Do I need an account to place an order?

Accepted Answer

Creating an account makes checkout faster and lets you save shipping addresses, view orders, manage your wishlist, and track purchases. The checkout page will show whether you can complete your order without signing in.

Question 2

How can I check whether a product is available?

Accepted Answer

Availability is displayed on the product page. Selected products also show stock availability at individual aDawliah branches.

Question 3

Can I change or cancel an order after placing it?

Accepted Answer

Contact aDawliah as soon as possible at orders@adawliah.com or 0112438957. Cancellation cannot be guaranteed after an order has been prepared or shipped.

Question 4

Why was my cash-on-delivery order cancelled?

Accepted Answer

Cash-on-delivery orders may require confirmation. aDawliah reserves the right to cancel an order if the customer cannot be reached or does not confirm it. Prepaid orders may receive priority when only one unit remains.

Question 5

What payment methods are available?

Accepted Answer

Available payment methods are shown during checkout and may include debit or credit cards, cash on delivery, and Tabby, depending on the order.

Question 6

Can I pay using Tabby?

Accepted Answer

If Tabby is available at checkout, select it as your payment method, create or access your Tabby account, and link an eligible debit or credit card. Availability and spending limits are subject to Tabby's approval.

Question 7

Does Tabby charge interest or fees?

Accepted Answer

Tabby offers four equal interest-free payments with no fees, subject to Tabby's terms and approval. Check the options displayed at checkout for your order.

Question 8

Where does aDawliah deliver?

Accepted Answer

aDawliah delivers across Saudi Arabia. Customers outside Saudi Arabia should contact support before ordering to check whether delivery is available.

Question 9

Which shipping companies does aDawliah use?

Accepted Answer

Orders are shipped through Aramex and Ajex Express.

Question 10

How much does delivery cost?

Accepted Answer

Shipping charges depend on the product and order. Products eligible for free delivery are marked "Included in free shipping" on their product pages. Large products may require partial advance payment because of their shipping cost.

Question 11

How long will delivery take?

Accepted Answer

Check the delivery estimate shown during checkout. For the schedule of an existing order, email orders@adawliah.com.

Question 12

How can I track my order?

Accepted Answer

Open the Track Your Order page and enter the email address used for the purchase together with the order ID.

Question 13

What is the return period?

Accepted Answer

Products may be returned within seven days of receipt. They must be unused, in their original condition and packaging, and accompanied by the receipt or digital proof of purchase.

Question 14

What is the exchange period?

Accepted Answer

Exchange requests must be submitted within ten days of receiving the product. Email the order details and requested replacement to orders@adawliah.com. The replacement is subject to availability.

Question 15

Who pays the return shipping costs?

Accepted Answer

When a non-defective product is returned or exchanged because the customer changed their mind, the customer bears the original and return shipping costs, even if the original order qualified for free shipping. Contact support for defective or incorrectly supplied products.

Question 16

How long does an exchange take?

Accepted Answer

A return or exchange handled through shipping may take approximately 10–14 business days after the request is received and the returned product is inspected.

Question 17

How long does a refund take?

Accepted Answer

Credit-card refunds take approximately 10–14 working days, depending on the card issuer. Approved bank-transfer refunds take approximately 48–72 hours after the required bank information is supplied. Cash-on-delivery refunds are issued by bank transfer within a maximum of 21 days after aDawliah receives the returned product and customer details. Bank-check refunds may take up to 14 business days after approval.

Question 18

Do products include a warranty?

Accepted Answer

Warranty coverage depends on the product and brand. For warranty assistance, contact aDawliah or take the product to the appropriate authorized service center with proof of purchase.

Question 19

Where are aDawliah's service centers?

Accepted Answer

aDawliah lists service centers in Riyadh, Jeddah, and Khobar. Confirm the address and operating hours on the Service Centers page before visiting.

Question 20

How can I submit a complaint?

Accepted Answer

Use the contact form, email orders@adawliah.com, or call 0112438957. The stated support hours are Sunday–Thursday, 9:00 AM–4:00 PM.

Question 21

How quickly are complaints handled?

Accepted Answer

Complaints are received within one business day. Sales complaints are processed within two business days. Warranty and maintenance cases covered by warranty may take up to 14 business days, excluding spare-parts delivery and official holidays.

Question 22

Does aDawliah have physical showrooms?

Accepted Answer

Yes. aDawliah has showrooms across the Riyadh, Western, and Eastern regions. Use the Locations page to find the appropriate branch.

Question 23

What types of products does aDawliah sell?

Accepted Answer

aDawliah offers musical instruments, home audio and video products, DJ equipment, professional audio-visual equipment, accessories, educational products, packages, and promotional offers.

Question 24

How can I get help choosing a product?

Accepted Answer

Contact the sales team through the website, email orders@adawliah.com, call 0112438957, or visit a showroom for product guidance.

Frequently Asked Questions

General FAQs